Before an order is accepted
Shipping destinations, available services, cost, and estimated timing must be shown at checkout or confirmed by NEW BUY before an order is accepted. If no shipping method is shown for your destination, contact the store before ordering.
Delivery
Delivery estimates begin after an order is accepted and may be affected by destination, carrier operations, customs, or other events outside the store’s control. Keep your contact and delivery details accurate.
Returns and order issues
Contact NEW BUY promptly with the order reference and details of the issue. Keep the item unused and retain its packaging while eligibility and return instructions are confirmed. Any mandatory consumer rights that apply to the order remain available.